1. Orders and Payment

Question 1: How to place an order on the website?
Answer: Select the product on the website, click “Add to Cart,” choose your payment and delivery method, and confirm the order.

Question 2: What payment methods are available?
Answer: Payment can be made in cash, by card, online, and installment payments are available for returning customers.

Question 3: Can I pay for a product in installments?
Answer: Yes, installment payment options are available for returning customers on favorable terms.

2. Delivery

Question 4: How long does delivery take?
Answer: Orders confirmed between 09:00 and 18:00 are delivered within 2 hours in the city. Orders confirmed after 18:00 are delivered the next business day.

Question 5: What delivery options are available?
Answer: Delivery by courier, pickup from the store, and delivery to other cities by arrangement.

3. Warranty and Service

Question 6: Is there a warranty on equipment and consumables?
Answer: All products and consumables come with a manufacturer warranty. Our service center provides both warranty and post-warranty services.

Question 7: How can I return or exchange a product?
Answer: To return or exchange a product, contact an operator and visit the nearest store to process the request. Make sure to check the return and exchange conditions.

Question 8: What should I do if the product arrives damaged?
Answer: Contact the operator, provide photos or a description of the damage. If the defect is confirmed, the product will be replaced or a refund issued.

4. Corporate Clients and Trade-in

Question 9: Can I place a corporate order?
Answer: Yes, special discounts, bonuses, and flexible payment options are available for corporate clients.

Question 10: What is Trade-in and how does it work?
Answer: Trade-in allows you to give your old equipment and apply its value toward the purchase of a new product. The equipment is evaluated, and the value is deducted from the price of the new product.

5. Privacy and Security

Question 11: How is my personal data protected?
Answer: All user data is protected according to the Privacy Policy. It is not shared with third parties without the user’s consent, except as required by law.

Question 12: Can I use the site without providing my personal data?
Answer: Yes, you can choose not to provide your personal data. However, some functions of the website require registration and the submission of information.

6. Additional

Question 13: Can I order a product that is not in stock?
Answer: Yes, some products can be pre-ordered. Contact us for more details.

Question 14: What promotions and discounts are available on the site?
Answer: Information about current promotions, discounts, and bonus programs is available on the website and in notifications for returning customers.

Question 15: How can I get support for using equipment?
Answer: Contact our service center or operators. We provide installation, technical support, and consultation services.

Question 16: Why can’t I see the prices on the website?
Answer: Prices become available after you submit a registration request and it is approved. Once approved, you will be able to view the current prices for all products.